Knowledge Base
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FAQ's
Getting Started
Tutorials
Account/Profile Settings
Case and Patient Management
Circles
Delegating Tasks
Reporting
Misc
FAQ's
Case and Patient Management
Circle
Protocols
Reports
Tasks
Troubleshooting
Misc
Glossary
Articles and White Papers
Standard Documentation
Legal Documents
Products and Services and Payment Terms
OneSheets
Patient Knowledge Base
Getting Started
Account Set-Up
Entering Data
Troubleshooting
Frequently Asked Questions
Health Records
Privacy and Security
Releases
Upcoming Releases
Released
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Knowledge Base
FAQ's
Getting Started
Tutorials
Account/Profile Settings
Case and Patient Management
Circles
Delegating Tasks
Reporting
Misc
FAQ's
Case and Patient Management
Circle
Protocols
Reports
Tasks
Troubleshooting
Misc
Glossary
Articles and White Papers
Standard Documentation
Legal Documents
Products and Services and Payment Terms
OneSheets
Patient Knowledge Base
Getting Started
Account Set-Up
Entering Data
Troubleshooting
Frequently Asked Questions
Health Records
Privacy and Security
Releases
Upcoming Releases
Released
FAQ's
Case and Patient Management
Can I Create a Case without Sending an Enrollment Email to the Patient?
Can I Email My Patients to Remind Them of a Survey?
Can I Enroll the Same Patient into Multiple Circles?
Can I Limit Completing the Survey for Patients When It’s not Relevant Anymore?
Can I Select Different Protocol Versions for My Patients?
Can the Investigator Create Two Cases for One Patient within One Circle?
How do I See all My Cases/Patients/Circles/Tasks?
How Will I Know A Survey is Due for My Patient?
What if My Patient Doesn’t Want to Provide Their Email Address?
What is the Difference Between Adding a Case vs Adding a Patient?
What Is The Difference Between Case Creation Date And Case Commencement Date?
Why is My Patient Not Receiving the Email?
Will the Patient Receive an SMS Reminder If They Are Not Registered on the Patient Portal?
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Circle
Can I Add a Link to the Circle Description?
Can Two Users in the Same Circle Have the Same Team Members?
How to Become a Funder?
What Circle Role(s) to Select?
Where Can I Find Circle Statistics?
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Protocols
Can I Add the Date to the Scoring Group?
Can I Assign More Than One Delegate for the Survey so They can Assist in Completing Surveys?
Can I Change the Order of the Surveys in My Protocol Version?
Can I Request a Change in the Protocol?
Can I Request a Change in the Protocol?
How to Review My Protocol
How to Request an Observational Protocol
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Reports
Can I Select a Scoring Group as a Cohort Filter?
Can I Select the Date to Compare Data/results in the Report Builder?
Can I Select Which PROMs to be Displayed in the Patient's Report?
Is the Existing Report Automatically Updated with the New Data?
Tasks
Can I Make Patients' PI Data Visible to Service Providers?
Troubleshooting
I Have Problems With Access to the App Tabs
I Can’t Create a Case. How to Troubleshoot Case Creating Issues
I Don't See My Patient’s Images
I Can’t Fund the User While Inviting Him
Some Data is Missing in the Downloaded Report
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Misc
How to Clear My Browser Cache
Browser Recommendations and Settings
Can I Adjust Push Reminders to My Needs?
Can I Have a Trial/Demo Version of the inCytes™ App?
Contact Us
Do You Have a Mobile App For Patients?
How Do I Install the Benchmarc App?
How Does Minimum Commitment Work?
What Circle Plan to Select?
What Data Security Measures Do You Have to Protect My Data?
What is an Open API Integration?
What Should I Do if I Notice a Mistake/Unlocalized Text/a Bug in the App?
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