You can change your password for security reasons or reset it if you forget it.
Reset Your Password
To reset a password, a patient user account should be registered first.
- Follow the link from the email to access Benchmarc™, or click here.
- Click FORGOT YOUR PASSWORD?
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62ff2e4acb84fc2ef617fe9c_Forgot%20Your%20Password_patient.png)
3. Enter your email and click SUBMIT. The verification code will be immediately sent to your email. If the system doesn’t recognize your email, please read the article on Registration Troubleshooting.
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/61b72bf74f0f7a1cef1f77c6_8M5cpyiCFbwDwrBRllvJPqHDyATaRM-MAg.png)
Make sure to leave no spaces after the last character of your email address – if a space is present, you will receive the notification "Unable to send a confirmation code to the email address provided" and will be unable to proceed until address is corrected.
Email sender is "Benchmarc <no-reply@verificationemail.com>", subject is "Your verification code". Please check your Spam, Promotions or any other similar folder within your mail app.
4. Fill in the required fields with:
- your email (will already be filled in);
- the access code that was sent to your email;
- a password of your choice (8 characters minimum. Must contain at least 1uppercase, 1 lowercase, 1 number).
You can click the eye icon next to the password field to reveal the characters of your password to ensure that you enter it correctly.
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62ff2f52f11be236f73e63e8_Show%20password_patient.gif)
5. Click RESET PASSWORD to reset your password.
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62ff2e76cb84fc821b18104d_Reset%20Password_eye%20icon.png)
6. You will be redirected to the login page – enter your email address and newly created password to sign in:
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62ff2ec3cb84fc672618331b_Sign%20in_patient.png)
Change Your Password
You have 5 attempts to change your password at once, after that this option we’ll be blocked for you for 2 hours.
- Sign in to your personal patient portal
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62ff2ec3cb84fc672618331b_Sign%20in_patient.png)
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62faa68dd4884629f755134c_Click%20Settings.png)
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62faa64e2ee5bc2f247b8132_Change%20Password_1.png)
3. Type in your existing password4. Create a new password and confirm it. Remember that your password must be 8 characters minimum and must contain at least 1 upper case, 1 lower case and 1 number.
5. Click SAVE when ready
![](https://uploads-ssl.webflow.com/5f6e1c0200239d4debc07579/62faa6e8f6c4d65d21fc2eaa_Change%20Password_2.png)