You can change your password for security reasons or reset it if you forget it.
Reset Your Password
To reset a password, a patient user account should be registered first.
- Follow the link from the email to access Benchmarc™, or click here.
- Click FORGOT YOUR PASSWORD?
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3. Enter your email and click SUBMIT. The verification code will be immediately sent to your email. If the system doesn’t recognize your email, please read the article on Registration Troubleshooting.
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Make sure to leave no spaces after the last character of your email address – if a space is present, you will receive the notification "Unable to send a confirmation code to the email address provided" and will be unable to proceed until address is corrected.
Email sender is "Benchmarc <no-reply@verificationemail.com>", subject is "Your verification code". Please check your Spam, Promotions or any other similar folder within your mail app.
4. Fill in the required fields with:
- your email (will already be filled in);
- the access code that was sent to your email;
- a password of your choice (8 characters minimum. Must contain at least 1uppercase, 1 lowercase, 1 number).
You can click the eye icon next to the password field to reveal the characters of your password to ensure that you enter it correctly.
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5. Click RESET PASSWORD to reset your password.
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6. You will be redirected to the login page – enter your email address and newly created password to sign in:
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Change Your Password
You have 5 attempts to change your password at once, after that this option we’ll be blocked for you for 2 hours.
- Sign in to your personal patient portal
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3. Type in your existing password4. Create a new password and confirm it. Remember that your password must be 8 characters minimum and must contain at least 1 upper case, 1 lower case and 1 number.
5. Click SAVE when ready
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