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Patient Knowledge Base
Getting Started
Account Set-Up
Entering Data
Troubleshooting
- App Compatibility
- Browser Recommendations and Troubleshooting
- I Closed the Registration Screen by Mistake. How to Restore My Onboarding Process?
- I Created an Account But It Has No Medical Records
- I Don't See My Images or Graph
- Login Troubleshooting
- Registration Troubleshooting
- What Should I Do If I Notice a Mistake/Unlocalized Text/a Bug in the App?
Frequently Asked Questions
- Can I Edit the Survey After Completing It?
- Can I Print My Records From Benchmarc?
- Can I Receive a Survey Reminder on My Mobile Phone?
- Can I Recover My Account if I Don’t Remember My Email or Password?
- Can I Use Benchmarc if I Don’t Have an Email Address?
- Can I Use the Same Account For Multiple Clinicians?
- Do You Have a Mobile App?
- How Do I Check the Consent I Signed?
- How to Opt Out of Push Notifications
- How Do I Opt-Out From SMS?
- How Do I Permanently Delete My Benchmarc Account?
- How Do I Update My Email Address
- How to Change or Reset My Password
Health Records
Privacy and Security
- Automatic Logout
- How Can One Delete His or Her Personal Data?
- How Can One Retrieve His or Her Personal Data?
- How Does My Healthcare Professional Protect PHI?
- Learn More About Your Rights Relating to Personal Data
- Two-Factor Authentication
- What Is Patient Health Information?
- What Do You Use Personal Data For?
- What Is Personal Data?
- What Personal Data Do You Collect?
- What Steps Do You Take to Protect Personal Data?
- Where Do You Document Your Policies Regarding Personal Data?
- Where Do You Store Personal Data?
- Who Is My Data Privacy Officer?