Following the invitational link in the SMS will land you to the registration screen of your Patient Portal.
Registration
1. Enter your email address
If the email has been provided by the clinician, you won’t be able to edit it. Just check that your email is right.
If the email was not provided by your clinician, you are to fill in your email address yourself.
2. Create a password that contains 8 characters - an Uppercase, a Lowercase, and at least one number: e.g., Aa123456
You can click the eye icon next to the password field to reveal the characters of your password to ensure that you enter it correctly.
2. Click NEXT
Identification
Make sure to fill in all the required fields marked with an asterisk (*)
1. Complete all the requested information:
- Your name, middle name (optional), and surname
- Date of birth: type in the date manually or click the calendar to select the required date
- Country: the country is pre-filled based on your geo location. To change the country, begin typing its name and select the desired one from the suggested list
- Mobile phone: inCytes pre-fills the country code based on the patient's geographic location. You can accept the recommendation or select another country code in the dropdown list
Some countries have the same codes (USA and Canada +1; Russia and Kazakhstan +7, etc.). In such cases, one of the countries is prioritized by the system and the flag of this particular country is shown (USA is prioritized over Canada, Russia over Kazakhstan).
Verification (optional)
This step will appear only if your clinician has enabled 2-factor authentication for your account to enhance data security. If so,
1. After clicking NEXT in the previous step, a verification code will be sent to your mobile phone
2. Enter the verification code in the corresponding field and press SUBMIT
3. If you didn’t receive the verification code, click RESEND VERIFICATION CODE
Once you have activated 2-factor authentication, the system will recognize your device, and you won't need to enter the verification code again for future logins.
Consent
1. Carefully review and agree to the License Agreement and the Informed Consent for using the application, ensuring you acknowledge the Data Protection regulations by checking the appropriate boxes.
Access to the platform is only granted after you have signed both documents.
2. Click GET STARTED and you will immediately be taken to the homepage of your personal patient portal, where you may view the dashboard containing important alerts.
If your clinician has recently added you to the system but has not yet created your case, your dashboard will only display the link to the signed Consent document.
Once your case is created, you will start receiving notifications about upcoming and overdue surveys, along with your results. Additionally, you will receive email notifications for any surveys that are due or overdue. You can also log into your patient portal at any time to check for new surveys.
For any questions, please consult your healthcare provider or contact inCytes support.