--- title: Patient Emails description: Email communication is a great tool for your medical practice to keep patients up-to-date with their treatment progress and follow-ups. --- [Skip to content](https://kb.rgnmed.com/patient-emails#main-content) ![image004.png\]](https://kb.rgnmed.com/hs-fs/hubfs/image004.png?width=150&height=47&name=image004.png) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.rgnmed.com/?hsLang=en) 2. [Investigator Knowledge Base](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en) 3. [Case and Patient Management](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#case-and-patient-management) # Patient Emails ## Email communication is a great tool for your medical practice to keep patients up-to-date with their treatment progress and follow-ups. All email texts are tailored to meet the specific preferences of our customers. Each email is branded according to the investigator's unique profile branding. The emails are automatically sent when a clinician or team member triggers one of the system events that have this feature available. We provide emails for the following events: #### **Patient Enrollment** [![Patient Emails 1](https://kb.rgnmed.com/hs-fs/hubfs/Patient%20Emails%201.png?width=555&name=Patient%20Emails%201.png)](https://kb.rgnmed.com/hubfs/Patient%20Emails%201.png?hsLang=en) This email is automatically sent to the patient when their case is initially created or when the investigator adds a new patient to the system. By clicking the "LET'S GET STARTED" button, the patient will be directed to the registration screen where they can begin their journey with us. --- #### Pre-Treatment Reminders ![Example of the pre-treatment reminder](https://kb.rgnmed.com/hs-fs/hubfs/chrome_OmWc1bDPPw-png.png?width=426&height=276&name=chrome_OmWc1bDPPw-png.png)This email is sent to the patient if they have not registered after receiving the enrollment email. This reminder is meant to encourage the patient to complete the registration process to gain access to the patient portal and fill in the due survey before coming to the clinician on the treatment date.   --- #### **Survey reminders**  [![Patient Emails 2](https://kb.rgnmed.com/hs-fs/hubfs/Patient%20Emails%202.png?width=460&name=Patient%20Emails%202.png)](https://kb.rgnmed.com/hubfs/Patient%20Emails%202.png?hsLang=en)   An email is sent when the patient has a survey due. Clicking the **ACCESS MY ACCOUNT** will take the patient to the log-in page or to the survey if the patient is already logged in.           ---   To accommodate our international users, we support the following languages: *‍* | • English | • Danish | • Dutch | • French | | --- | --- | --- | --- | | • German | • Italian | • Polish | • Russian | | • Spanish | • Turkish |   |   |   Thus, you and your patients can receive emails in your preferred language. Sometimes, your email client marks the messages from inCytes™ as Spam. Please, learn [how to whitelist inCytes™ email address](https://clean.email/blog/email-security/how-to-whitelist-an-email) to make sure that you or your patients get all the required notifications. --- Contact your [Account manager](https://kb.rgnmed.com/contact-us?hsLang=en) to discuss the desired patient communication emails. - [Investigator Knowledge Base](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#main-content) - [Getting Started](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#getting-started) - [Account/Profile Settings](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#account-profile-settings) - [Case and Patient Management](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#case-and-patient-management) - [Tasks](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#tasks) - [Reports](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#reports) - [Circles](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#circles) - [FAQs](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#faqs) - [Glossary](https://kb.rgnmed.com/investigator-knowledge-base?hsLang=en#glossary) - [Patient Knowledge Base](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#main-content) - [Getting Started](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#getting-started) - [Account Set-Up](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#account-set-up) - [Entering Data](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#entering-data) - [Troubleshooting](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#troubleshooting) - [Frequently Asked Questions](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#frequently-asked-questions) - [Health Records](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#health-records) - [Privacy and Security](https://kb.rgnmed.com/patient-knowledge-base?hsLang=en#privacy-and-security) - [Submit a Ticket](https://kb.rgnmed.com/submit-a-ticket?hsLang=en) [![Chill listening crop-3](https://kb.rgnmed.com/hs-fs/hubfs/image001.png?width=128&height=40&name=image001.png "Chill listening crop-3")](https://www.rgnmed.com/) Copyright © 2026, RegenMed, Inc.