Patient Emails

Email communication is a great tool for your medical practice to keep patients up-to-date with their treatment progress and follow-ups.

The emails are automatically sent when a clinician or team member triggers one of the system events that have this feature available.

We provide emails for the following events:

Patient Enrollment

This email is automatically sent to the patient when their case is initially created or when the investigator adds a new patient to the system. By clicking the "LET'S GET STARTED" button, the patient will be directed to the registration screen where they can begin their journey with us.

Pre-Treatment Reminders

This email is sent to the patient if they have not registered after receiving the enrollment email. This reminder is meant to encourage the patient to complete the registration process to gain access to the patient portal and fill in the due survey before coming to the clinician on the treatment date.

Survey reminders

An email is sent when the patient has a survey due. Clicking the ACCESS MY ACCOUNT will take the patient to the log-in page or to the survey if the patient is already logged in.

To accommodate our international users, we support the following languages: ‍

Thus, you and your patients can receive emails in your preferred language.