Patient Emails

Email communication is a great tool for your medical practice to keep patients up-to-date with their treatment progress and follow-ups.

All email texts are tailored to meet the specific preferences of our customers. Each email is branded according to the investigator's unique profile branding.

The emails are automatically sent when a clinician or team member triggers one of the system events that have this feature available.

We provide emails for the following events:

Patient Enrollment

Patient Emails 1

This email is automatically sent to the patient when their case is initially created or when the investigator adds a new patient to the system. By clicking the "LET'S GET STARTED" button, the patient will be directed to the registration screen where they can begin their journey with us.

Pre-Treatment Reminders

Example of the pre-treatment reminderThis email is sent to the patient if they have not registered after receiving the enrollment email. This reminder is meant to encourage the patient to complete the registration process to gain access to the patient portal and fill in the due survey before coming to the clinician on the treatment date.


Survey reminders

 Patient Emails 2


An email is sent when the patient has a survey due. Clicking the ACCESS MY ACCOUNT will take the patient to the log-in page or to the survey if the patient is already logged in.







To accommodate our international users, we support the following languages: 

• English • Danish • Dutch • French
• German • Italian • Polish • Russian
• Spanish • Turkish    


Thus, you and your patients can receive emails in your preferred language.

Sometimes, your email client marks the messages from inCytes™ as Spam. Please, learn how to whitelist inCytes™ email address to make sure that you or your patients get all the required notifications.

Contact your Account manager to discuss the desired patient communication emails.