Glossary
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      Support and Training

      We provide a number of support and training services to simplify the set-up, training and ongoing usage of the inCytes™ platform. Those services, which are included and/or charged on a per hour basis, include:

      1. Subject to receipt of an Observational Protocol Request Form, delivery of the User's Observational Protocol within 5 business days.
      2. Subject to receipt of an Observational Protocol Request Form Revision, delivery of the User's revised Observational Protocol within 5 business days.
      3. Account implementation, which includes setting up the proper roles and customization elements for a User's account, their Team Member's accounts, Circle and Circle Member's Accounts, and more.
      4. Delivery of recorded training sessions and/or materials, which introduce Users to their new accounts, prepared Observational Protocols, and Instructions on Best Practices for Patient Enrollment, Survey Completion and Data Review.
      5. Users have full time access to the inCytes Knowledge Base, which contains hundreds of articles, images and descriptions of inCytes™ features.