Case Alerts

Alerts are automated notifications triggered by certain account activity. They help elevate important issues to the attention of the user and the user's team.

How to Read Alerts:

  • Alerts can be accessed by the user dashboard, where they are sorted by Source, Type, and Date.
  • Case alerts are triggered when receiving an abnormal response within a survey, such as an outlier score. Clicking on a case alert will open the specific survey, allowing a user to see the response, or total score, which created the alert.
  • Circle alerts are triggered when a user receives an invitation to a circle. Clicking on the three dots on the right of the circle allows a user to accept the invitation and join the circle.

Case Alerts 1

How to Configure Your Alerts

Please contact your inCytes Account Manager.