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      Resending Survey Reminders to a Patient

      In order to enhance patient compliance, you have the option to resend survey reminders:

      No more than 2 reminders in 2 hours can be sent.

      When your patient's email is marked as bounced, we stop sending any reminders to them until the problem is fixed (if possible). In this case, the patient will get the survey reminder either via SMS if you have this option on or as a push reminder if your patient installed our mobile app and stays logged in in it. 

       

      Method 1: From Your Task List

      All overdue tasks (surveys) are marked red in the Task list, so you can easily recognize who of your patients/delegates haven’t completed the survey yet.

      How to Resend a Survey Reminder to a Patient 1

      To resend the survey reminder:

      1. Navigate to Tasks and click three dots next to the required task
        1. Learn how to find the required task 

      Tasks tab

      2. Select Resend Reminder

      How to Resend a Survey Reminder to a Patient 2

       

      You can get to your Tasks list right from your Dashboard by clicking VIEW ALL at the top right of the My Tasks field

      How to Resend a Survey Reminder to a Patient 3

      Method 2: From the Case Detail Screen

      1. Go to Cases and select the required one from the list

      2. On the Case Detail page, click RESEND REMINDER below the required overdue task

      How to Resend a Survey Reminder to a Patient 5

       

      Method 3: From the Task Detail Screen

      1. Go to Tasks and select the required one from the list
      2. Click RESEND REMINDER at the top right of the Task detail screen

       

      You can also email your patients to remind them of a survey due.