Reminding Patients to Complete Surveys

There are two ways to send survey reminders in efforts to improve patient compliance:

1. Automatically, according to the preset survey scheduling. This method supports reminders to be sent via:

  • Email - sent by default to all the patients with email address provided
  • SMS - for patients who prefer phone communications, or don't maintain an active email account
  • Push Notifications - for patients with Benchmarc mobile app installed

2. Manuallyout of preset scheduling

With the Benchmarc app installed, SMS option on and all the contact information provided in the profile, the patient will get all the reminders - email, SMS and push - simultaneously

Please contact your Account Manager to turn on SMS alerts, or to set up due dates for survey reminders.